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“It is not what we say about OURSELVES that MATTERS most, it’s what our CLIENT’S say”
 
Bridgeman Foods Wendys Franchisee

I would personally like to thank you for you never ending communication to make sure that Bridgeman Foods is happy with the systems that we have purchased over the years, we are very satisfied with the support staff as they have been there to answer any questions that the managers, district managers and I have inquired about. We are happy with the response time be it by phone or when a technician might have to come to the site. We now have your systems in restaurants in Milwaukee, Tennessee, and Florida. I am sure in the future; we will be doing more business.

Sincerely,
David Spychalski
Bridgeman Foods, Inc.
Vice President of Operations
Bridgeman Foods Wendys Franchisee
 
Homewood suites by Hilton

As you know, we have recently completed the installation of a digital surveillance system at our Hotel - The Homewood Suites By Hilton La Quinta. I am responding to your request for some feedback on my dealings with you and US Security Systems.

This brand new Hotel is being built by three very 'hand-on' investors who have hired Windsor Capital Group to operate the property as a Homewood Suites By Hilton. The Building Owner's original assumptions were to provide an elaborate security network as a deterrence, and so that there would be evidence in the event of criminal behavior - both on the part of the guests and the employees. The Owner's original plan was to survey the entire exterior of the hotel, the parking lot and all exterior doors. However, the price tag for such a system exceeded the Owner's budget.

As a compromise, we took the stance that we could never depend solely upon a camera system to provide total security - within the constraints of the Owner's budget. As the Management Company, we can augment security by ensuring the doors are locked, the lighting is adequate, the signage is informative and legible, and the staff is trained and responsive.

For our security camera system, we are primarily concerned with safety of the guests in addition to monitoring alcoholic beverages, overseeing food operations, monitoring luggage and, finally, serving as deterrence for would-be criminals. Our digital surveillance system is capable of providing a live, remote view from as many as sixteen camera shots simultaneously. At this writing, we are utilizing ten cameras but have pre-wired for future expansion. Our system is comprised of two outdoor cameras, eight indoor cameras, a sixteen port DVR with a 17" Flat Screen Monitor. Also included are six additional pre-wired camera locations along with all of the associated camera housings, wiring and power supplies.

We placed two cameras at opposing angles behind the Registration Desk to aid the Front Desk Management by monitoring the money flow, providing evidence in the case of a transaction dispute and capturing close-up facial features of would-be criminals.

We placed two cameras in the Hotel Laundry area at the back of the house. The purpose of these cameras is to monitor employee safety practices around laundry equipment, watch for unsupervised employee activity before and after hours, slip / fall incidents, employee traffic across the housekeeping floor to go out the back door as well as general employee activity around the time clock.

One exterior camera covers the Porte Cochere. This camera is primarily intended to monitor guest luggage and pedestrian / auto traffic flow at the entry of the Hotel. The other exterior camera covers the pool patio courtyard. This camera is for the safety of our guests, monitoring pool activity after hours, monitoring alcoholic beverage use, documenting slip / fall incidents and general oversight of the food and beverage operations. We have pre-wired the Porte Cochere for the placement of three other cameras should the need arise.

Other interior cameras keep an eye on the convenience store, the lobby and the breakfast buffet. It is important to note that all of these cameras monitor real-time events and provide a margin of safety for the employees by means of passive continuous contact with the front of the Hotel.

Is the system easy to use? That depends on what you what to do. The first time I picked up the remote and started to 'play' with it, I quickly discovered how to select a camera, make it pan zoom and tilt and then get back to the main screen. The basic functions are obvious to anyone who has ever used a VCR or a DVD player.

But, accessing only the basic functions is like driving a Cessna to the grocery store. With some study, you can make the machine do so much more! Mastering functions such as timed recording and 'automatic save' takes a little concentration. Yes, the manual is more than 100 pages long - but it is not wordy. There are lots of illustrations of the menu screens that helped me along. I have not yet had to call Tech Support and I find the menus to be intuitive.

My first impression was surprise at how tiny the cameras are. The smoked globes that house the interior cameras are about the size of half a grapefruit. They don't detract from the decor at all. Yet, inside these little grapefruits are fully functional cameras with pan, tilt and zoom. The picture quality is quite good.(However, when I zoom, I lose a little detail - the picture is sharpest when it is biggest.) The exterior cameras are in the bigger waterproof housing that I am used to seeing.

Why US Security Systems? Why Bill Richardson? US Security Systems is the preferred security camera vendor for Windsor Capital Group. Bill Richardson has worked with our company installing systems at several other WCG properties and was recommended to the Owner of this property based on past successes. Make no mistake; it was no 'cakewalk' for US Security Systems. The owners did not accept Bill Richardson's proposal without rigorous scrutiny. But, at the end of negotiations, we have (in my opinion) an exceptional camera system expertly installed at a fair price.

Thank You!

Sincerely,
Donald W. Sahs
Chief Engineer
Homewood Suites by Hilton La Quinta
Homewood suites by Hilton
 
Embassy Suites

I would like to take the time to thank your company for doing a quality installation of our security system. The work was performed in a clean and professional manner with no interruptions to our guests. I have recommended U.S. Security Systems to another property for additional work and I am pleased that they elected to use your firm. Please give a special thanks to Bernard for ensuring that all special needs and requests were taken care of I really appreciated him taking the time to follow up to see if everything was completed to our satisfaction after the job was finished.

Sincerely,
William Mac Gregor
Director of Engineering
Embassy Suites Hotel
Embassy Suites
 
Security Pacific Capital Bancorp

I would like thank you for your effort in supporting the installation of the Digital Video Recorders (DVR's) in our forty-five (45) retail banking locations. Your dedication and level of customer support led to successful installs at each location. US Security Systems responded to all of our concerns and technical issues in a timely manner. Although this was my first time working with your company, I was satisfied with the level of service that was provided and would consider US Security Systems for future projects.

Sincerely,
Reggie Ellis
Senior Vice President Director of Enterprise
Security Pacific Capital Bank N.A.S
Security Pacific Capital Bancorp
 
 
Alhambra High School

I’d like to express our satisfaction with the security system your company has provided Alhambra High School. After the October installation, we have had numerous incidents on campus that were investigated with the assistance of our digital video surveillance system. In the course of our daily monitoring, we found the equipment very "user-friendly" and have trained all members of our security staff and site administration in its use. The cameras and web log-in capabilities have operated in an efficient and consistent manner.

Let me give you an example of one the most serious crimes, including theft and illegal entry, that have occurred on our campus and could not have been solved without the security cameras in operation. On Thursday, November, 14th at 8:45 AM our school received a call from the Alhambra Police Department dispatcher indicating that a 911 call had been made from our school in which the caller claimed. "There's a sniper on the roof at Alhambra High." As a result, I initiated a lock-down of our school and police officers arrived in force.

The police had a helicopter launched to "sweep" the school's rooftops. During this time we identified the pay telephone (one of four on our campus for the convenience of students involved in extracurricular activities). Next, we reviewed the video footage of the fixed camera that was installed in that vicinity. The color video revealed the student prank caller in distinctive clothing. I personally went to the gym where six-hundred physical education students were held because of the Jock-down. Within a few minutes I was able to spot the prankster. He confessed to the call and the police arrested him. The "all clear" bell was rung at 10:01 releasing staff and students to a regular schedule. Believe me, without the cameras we would have no way of identifying the prankster amongst the 3200 enrolled students.

The Alhambra Police Department and school staff praised the efficiency of the security system. Definitely, the cameras not only provided the identification of the caller, but, provided a speedy culmination to an emergency situation that could have lasted many hours to the distress of students and staff.

We look forward to a continued relationship with you and as soon as the budget allows we’d like to complement the cameras we now have with seven more to fully utilized our current system's capacity.

Sincerely,
Victor M. Sandoval
Assistant Principal, business & activities
Alhambra High School
Alhambra High School
 
Loeb & Loeb LLP

The purpose of this letter is to express our appreciation for the work that Dan Harold did on the recent installation of the security cameras, in our offices at 10100 Santa Monica Boulevard. Mr. Harold was responsive to our requests and handled the entire project in a very professional, efficient and courteous manner. Additionally, his follow through with me and with other involved personnel. Our project was a success due, in part, to the diligence and attention of Mr. Harold. Please take a moment to thank him on our behalf.

Sincerely,
Philip W. Hacker
Administrator
Loeb & Loeb LLP
 
Nasco Foods

We want to thank you for the system that you installed at our distribution center, the warehouse, cold storage, and loading dock coverage, has made our facility a safer, and more secure place to work.

Sincerely,
Management
Nasco Foods

 
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